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Contact Us

Customer Service - Hours of operation:
Monday through Friday 9:00 AM to 5:00 PM EST
Saturday 10:00 AM to 6:00 PM EST
Sunday Closed.

Contact Us:support@hyjackets.com

Frequently Asked Questions:

Q: How long will it take to receive my package?
A: Please note that we require 1 to 3 working days on average to fulfill your order before dispatching it. Rest assured we are doing everything in our power to get your order to you as soon as possible! Once your order is dispatched, depending on your country or region, the estimated delivery time is between 7 to 10 business days. Please consider any holidays that might impact delivery times.

Q: Is shipping free to all countries & regions?
A: We are able to offer FREE shipping once your order is over $30

Q: Do we ship internationally?
A: Yes. We are able to ship to over 200 countries & regions!

Q: What is the company return policy?
A: We will replace all defective units with a new item within 30 days of shipment arrival.


Q: How can I contact you regarding my order?
A: You can contact us via email at support@hyjackets.com or by using the form located on this page. Also, you can just respond directly to any notification you will receive regarding your order, shipment notification, or delivery notification emails.